Return & Refund Policy
Last updated 19 August 2026
This policy covers registrations made through acad1.ph for any ACAD1 review programme at any branch, including the Online Review Program. Registrations made in person at a branch follow the same terms.
1 · Scope
Review programmes are services delivered on a fixed schedule at a named venue. Because a seat is withdrawn from the section the moment it is reserved, refunds are governed by how close the request falls to the first session rather than by a general returns window.
2 · Refund window
Refund amounts are calculated from the date a written request is received against the section’s first session.
| Request received | Refund |
|---|---|
| 14 days or more before the first session | Full amount paid |
| 7 to 13 days before the first session | 50% of amount paid |
| Fewer than 7 days before the first session | No refund — transfer available |
| On or after the first session | No refund |
3 · Downpayments
A downpayment of 30% reserves a seat in a specific section. It is refundable on the same schedule set out above. The balance falls due on or before the first session; a seat held on an unpaid balance may be released after the second session.
4 · Transfers between branches and schedules
Transfers to another branch, section or schedule within the same programme and tier are free of charge at any point before the first session, subject to seat availability. After the first session, one transfer is permitted within the same review cycle. Where the receiving section carries a higher fee, the difference is payable; where it carries a lower fee, the difference is not refunded.
5 · Review materials
Printed modules, drill sets and mock exam booklets are non-refundable once issued. Where materials have been issued and a refund is otherwise due, their value is deducted from the amount refunded.
6 · Processing time
Approved refunds are returned through the original payment method via Xendit. Card refunds typically appear within 7 to 14 banking days; e-wallet and bank transfers within 5 to 10 banking days. Cash payments made at a branch are refunded at that branch.
7 · How to request a refund or transfer
Email acad1review@gmail.com from the address used at registration, with the student’s name, the order number on the email receipt, the branch and section, and the reason for the request. Requests made only by phone or in person are not recorded as received until confirmed in writing.
8 · Cancellation by ACAD1
If ACAD1 cancels a section before it begins, registrants may transfer to any other section without charge or take a full refund regardless of the window above. Sessions suspended for weather or other events beyond our control are rescheduled, not refunded.
Not yet in force
This copy is a drafted replacement written against the Xendit flow. The percentages and day-counts are proposals, not client-supplied figures, and it needs legal sign-off before it is relied on.
Questions about a refund?
Main lines 0905 358 1150 · (02) 8 781 0153